Cookie Policy
Learn how Sonetz uses cookies and similar technologies to enhance your experience with our AI automation platform.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our AI automation platform.
We also use similar technologies such as web beacons, pixels, and local storage to collect information about your interactions with our services.
Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for our website to function properly and cannot be disabled.
- Authentication and session management
- Security and fraud prevention
- Load balancing and performance
- Core platform functionality
Analytics Cookies
Help us understand how visitors interact with our platform to improve our services.
- Page views and user journeys
- Feature usage and engagement
- Performance monitoring
- Error tracking and diagnostics
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
- Language and region preferences
- Theme and display settings
- AI agent configurations
- Dashboard customizations
Marketing Cookies
Used to deliver relevant content and track marketing campaign effectiveness.
- Targeted advertising
- Campaign performance tracking
- Retargeting and remarketing
- Social media integration
Why We Use Cookies
Platform Functionality
- Keep you logged in securely
- Remember your AI agent settings
- Maintain your workspace preferences
- Enable chat history and context
Performance Optimization
- Load balancing across servers
- Caching for faster page loads
- Monitor system performance
- Optimize AI response times
Analytics & Insights
- Understand feature usage patterns
- Improve AI automation workflows
- Track user engagement metrics
- Identify areas for enhancement
Security & Fraud Prevention
- Detect suspicious activities
- Prevent unauthorized access
- Maintain audit trails
- Protect against bot attacks
Third-Party Cookies
We work with trusted third-party services that may set their own cookies. These partners help us provide and improve our services:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Platform usage analytics and user behavior tracking | Google Privacy Policy |
| Google Ads | Paid ad conversion tracking and remarketing | Google Privacy Policy |
| Meta (Facebook) | Marketing and conversion tracking | Meta Privacy Policy |
| LinkedIn Ads | B2B ad targeting and remarketing | LinkedIn Privacy Policy |
| Twitter Ads | Social media advertising and tracking | Twitter Privacy Policy |
| TikTok Ads | Video advertising and user tracking | TikTok Privacy Policy |
| HubSpot | CRM integration and lead tracking | HubSpot Privacy Policy |
| PostHog | Product analytics and event tracking | PostHog Privacy Policy |
| Razorpay | Payment processing and fraud prevention | Razorpay Privacy Policy |
| Hotjar | User session heatmaps (with consent only) | Hotjar Privacy Policy |
| Calendly | Calendar integrations and scheduling | Calendly Privacy Policy |
Managing Your Cookie Preferences
Cookie Consent Manager
You can update your cookie preferences at any time. Contact our support team to manage your settings:
Contact Support for Cookie SettingsBrowser Settings
You can also control cookies through your browser settings. Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Impact of Disabling Cookies
Disabling certain cookies may affect your experience with our platform:
- You may need to log in repeatedly
- Your preferences and settings won't be saved
- Some features may not work properly
- AI agent configurations may reset
Cookie Retention
Session Cookies
Temporary cookies that are deleted when you close your browser. Used for essential functions like authentication and security.
Persistent Cookies
Remain on your device for a set period (typically 30 days to 2 years) to remember your preferences and improve your experience.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal compliance. When we make significant changes:
- We'll notify you via email or platform notification
- We'll update the "Last Updated" date below
- We may request renewed consent for new cookie types
Last Updated: July 11, 2025
Questions About Cookies?
If you have questions about our use of cookies or this policy, please contact us:
Privacy Team
Email: privacy@sonetz.com
Subject: Cookie Policy Question
Support Team
Email: support@sonetz.com
Response time: Within 24 hours