Privacy Policy
Last updated: June 13, 2025
Sonetz, Inc. (“Sonetz,” “we,” “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights.
1. Information We Collect
a. Information You Provide
- Account Details: name, email address, password, company name, business size.
- Profile & Preferences: industry, goals, workspace settings.
- Payment Information: billing address, credit card details (collected securely via our payment processor).
- Communications: messages you send via Aira, support tickets, feedback.
b. Usage & Technical Data
- Usage Data: feature usage, agent interactions, command history.
- Device & Log Data: IP address, browser type, operating system, pages visited, timestamps.
- Cookies & Tracking: session cookies, local storage, analytics cookies (see “Cookies” below).
c. Integrations
Connected Services: when you link third-party apps (e.g. HubSpot, Google Workspace, Slack), we store the identifier and any data you authorize (contacts, calendar events, chat logs) to power Aira's integrations.
2. How We Use Your Information
- Service Delivery: to authenticate you, manage your workspace, route tasks to AI agents, and send notifications.
- Personalization: to tailor Aira's recommendations, prompts, and workflows to your business context.
- Billing & Support: to process payments, handle billing inquiries, and respond to support requests.
- Improvements & Research: to analyze usage patterns, troubleshoot issues, and develop new features.
- Communications: to send you service announcements, security alerts, and marketing updates (you can opt out of marketing at any time).
3. How We Share Information
- With Your Consent: when you invite team members or share reports, we display relevant data within your workspace.
- Service Providers: we work with trusted vendors (hosting, payment processors, analytics) who only use data to provide services for us.
- Legal Requirements: we may disclose information to comply with laws, protect rights, or respond to lawful requests.
- Business Transfers: if Sonetz is involved in a merger, acquisition, or asset sale, we will notify you before your data is transferred or becomes subject to a different policy.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Authenticate sessions and remember your preferences.
- Analyze traffic and feature usage with tools like Google Analytics.
- Target product updates and in-app messaging.
You can manage cookie settings via your browser. Disabling essential cookies may affect functionality.
5. Data Security & Retention
- Security: we apply industry-standard measures (encryption in transit and at rest, regular audits, access controls) to protect your data.
- Retention: we keep your data as long as your account is active, plus up to 2 years afterward for billing, compliance, and fraud prevention.
6. International Transfers
Sonetz's servers and vendor partners may be located outside your country. When we transfer data internationally, we rely on approved transfer mechanisms (Standard Contractual Clauses, adequacy decisions).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Export your data in machine-readable form.
- Object to or restrict processing.
- Withdraw consent where we rely on it.
To exercise any of these rights, please contact us at privacy@sonetz.com.
8. Children's Privacy
Our service is intended for business users 18+. We do not knowingly collect personal data from children under 16. If you believe we have such data, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and notify you via email or an in-app notice.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please email privacy@sonetz.com or mail us at:
Sonetz, Inc.
1111B S Governors Ave STE 21872
Dover, Delaware 19904
United States
Thank you for trusting Sonetz with your business data. We're committed to keeping it safe.