This Privacy Policy explains how Sonetz by Sonetz Inc. (“Sonetz”, “we”, “our”, “us”) collects, uses, and safeguards your personal information when you use our platform, website, and API integrations.
1. Information We Collect
1.1 Account and Profile Information
- Email address
- Workspace name
- Preferences (tone, style, timezone, language)
- Billing information (processed by our payment providers)
1.2 Content and Media You Create
We store AI-generated and user-uploaded content (posts, images, videos, brand assets, prompts) while your account is active. You may delete items any time from Sonetz.
1.3 Social Media Integration Data
When you connect accounts (e.g., Instagram, LinkedIn, YouTube, X), we access data via official APIs with your consent. We retrieve profile, content, analytics, and audience data as permitted by each platform.
1.4 Technical and Usage Information
We collect device and usage data (IP, browser, pages visited, errors) and use cookies for authentication and analytics (with consent).
2. How We Use Your Information
- Provide content creation and scheduling tools
- Surface analytics and recommendations
- Operate and improve the platform
- Send essential account communications
- Optional product updates (you can unsubscribe)
3. Information Sharing and Disclosure
We do not sell your personal data. We share limited data with vetted service providers (hosting, payments, email, security, AI APIs) under strict agreements.
4. Data Security and Protection
- TLS 1.3 in transit, AES-256 at rest
- MFA, RBAC, audit logging
- 24/7 monitoring and incident response
- GDPR, CCPA, SOC 2 Type II practices
4.2 Data Retention and Deletion
Account data is retained while active and then securely deleted on schedule. You can request deletion at any time.
5. Your Rights and Choices
Depending on your location, you may access, correct, delete, restrict, object, and export personal data. Contact privacy@sonetz.com.
6. International Data Transfers
We process data globally with safeguards such as SCCs, encryption, and DPAs with providers.
7. Children's Privacy
Sonetz is not for users under 18. If we learn of underage use, we will delete the account and associated data.
8. Policy Updates and Changes
We may update this policy. Material changes are announced in-app and by email with 30-day notice where required.
9. Contact Information
Email: privacy@sonetz.com
Security: security@sonetz.com
DPO: dpo@sonetz.com
Postal: Sonetz Inc., 1111 B S Governors Ave STE 21872, Dover, DE 19904