Terms of Service

1. Eligibility

You must be at least 18 years old and able to form a binding contract in your jurisdiction to use Sonetz. You may only use the Service on behalf of an organization or for your own business purposes.

2. Account Registration

• You agree to provide accurate, current and complete information when you create an account.
• You are responsible for maintaining the security of your account credentials.
• You may invite team members under your account; you are responsible for their actions.

3. Service Access & Updates

• Sonetz grants you a non-exclusive, non-transferable right to access and use the Service.
• We may update or change features at any time and will give you notice of material changes.

4. Payment & Billing

• Unless you use a free trial or free-credit promotion, you agree to pay all fees shown in your plan.
• Subscription fees are billed in advance on a monthly or annual basis as chosen by you.
• You authorize us to charge your payment method for all amounts due.
• No refunds for partial periods; see our refund policy for exceptions.

5. Free Trials & Credits

• Free trials and credits let you evaluate the Service at no charge.
• Unused credits expire as stated in your plan details.
• We may limit free-trial accounts to one per user or organization.

6. User Content & Feedback

• “User Content” means any text, files, data or other materials you upload, generate or provide through the Service.
• You retain ownership of your User Content. You grant Sonetz a license to use, store and display it solely to provide the Service.
• You are responsible for ensuring you have rights to any User Content.
• Feedback you provide may be used by Sonetz without restriction.

7. Data & Privacy

• We handle your personal data as described in our Privacy Policy.
• You control which third-party integrations you enable and what data is shared through them.

8. License & Restrictions

The Service and all underlying software, content and documentation are owned by Sonetz.

You may not:

• Reverse engineer, decompile or disassemble the Service
• Rent, lease, sublicense or transfer rights to the Service
• Remove or alter any Sonetz branding or notices
• Use the Service to build a competing product

9. Third-Party Integrations

• The Service may integrate with external services (e.g. HubSpot, Slack).
• You authorize Sonetz to share data with those services on your behalf.
• Sonetz is not responsible for the privacy or security practices of those third parties.

10. Disclaimers

• The Service is provided “as is” and “as available.”
• Sonetz disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.

11. Limitation of Liability

• To the maximum extent allowed by law, Sonetz's total liability for all claims arising out of or relating to the Service is limited to the fees you paid in the 12 months before the claim.
• Sonetz is not liable for lost data, profits, or indirect, incidental, special or consequential damages.

12. Indemnification

You agree to indemnify, defend and hold harmless Sonetz and its officers, directors and employees from any claim, loss or expense (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

13. Termination

• You may close your account at any time in your settings.
• Sonetz may suspend or terminate your access for breach of these Terms or for non-payment.
• Upon termination, your right to access the Service ends and we may delete your data in accordance with our Data Retention policy.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute must be brought in the state or federal courts located in San Francisco County.

15. Changes to Terms

We may update these Terms at any time. We will post the new “Last updated” date and notify you of material changes. Continued use after changes means you accept the revised Terms.

Questions?

Email us at support@sonetz.com.